Johannesburg, April 14. 2022 – There are usually 10 steps to diagnosing and fixing network issues but my best is to contact the ISP (Internet service provider) to help confirm if there is no issue from their side and then let them walk you through a system test in IOS or Windows to help you identifiy the issue quicker and apply the suggested fix.

Network connectivity problems can range from simple troubleshooting to more involved solutions.

Here’s a step-by-step guide to help you diagnose and address common issues:

1. Check Hardware Connections:
   • Cables: Ensure all cables (Ethernet, power) are securely connected.
   • Devices: Verify that your modem, router, and any switches are powered on and functioning.
2. Restart Devices:
   • Modem/Router: Unplug the power from your modem and router, wait about 30 seconds, then plug them back in. This can resolve many connectivity issues.
   • Computer/Device: Restart your computer or device as well.
3. Check for Service Outages:
   • ISP Status: Contact your Internet Service Provider (ISP) or check their website for any service outages or maintenance updates.
4. Verify Network Settings:
   • Wi-Fi: Make sure you’re connected to the correct Wi-Fi network and that the password is correct.
   • IP Configuration: For wired connections, ensure that your IP settings are configured to obtain an IP address automatically (usually via DHCP).
5. Run Network Troubleshooter (Windows):
   • Go to Settings > Network & Internet > Status > Network troubleshooter. This tool can automatically detect and fix many common issues.
6. Check Router Settings:
   • SSID and Password: Verify that your router’s SSID (network name) and password are correctly set up.
   • Firmware Updates: Ensure your router’s firmware is up to date. Check the manufacturer’s website for any updates.
7. Update Network Drivers:
   • Windows: Go to Device Manager, find your network adapter, right-click it, and select Update driver.
   • macOS: Updates to network drivers are typically included with system updates. Ensure macOS is up to date by going to System Preferences > Software Update.
8. Check for Interference:
   • Wi-Fi Channels: If you’re experiencing slow speeds or connectivity issues, your Wi-Fi signal might be interfered with by other networks or devices. Change the Wi-Fi channel on your router to a less congested one.
   • Obstacles: Ensure your router is placed in a central location and away from physical obstructions and other electronic devices that might cause interference.
9. Test with Another Device:
   • If possible, try connecting another device to the network. If the second device has the same issues, the problem is likely with the network itself rather than the individual device.
10. Factory Reset Router:
    • As a last resort, you can reset your router to its factory settings. Note that this will erase all custom settings, including your Wi-Fi network name and password. Use this option only if other troubleshooting steps fail.

If after trying these steps you still have connectivity problems, it might be worth contacting your ISP for further assistance, as there could be a more complex issue with the service itself.